This practice is committed to fair treatment of all patients and staff. We do not discriminate on the basis of creed, colour, age or gender. We insist that all staff adhere to this code and similarly expect the same conduct from our patients.
Rude and aggressive behaviour is unacceptable and any patients behaving discourteously will be removed from the list.
If you have a complaint about any member of staff or any administrative problems within the practice, or wish to comment on the provision of service provided please contact our Practice Manager.
If you are not satisfied with the complaint Response, you can contact:
You have the right to approach the Parliamentary & Health Service Ombudsman.
Their contact details are:
The Parliamentary and Health Service Ombudsman
Millbank Tower
30 Millbank
London
SW1P 4QP
Tel: 0345 0154033
Website: www.ombudsman.org.uk
http://www.ombudsman.org.uk/make-a-complaint (to complain online or download a paper form)
You may also approach Health watch or the Independent Health Complaints Advocacy for help or advice;
The local Healthwatch can be found at:
The IHCA is able to be contacted at: http://www.seap.org.uk/services/nhs-complaints-advocacy/