PRACTICE NEWS

CORONAVIRUS UPDATE

Check if you or your child has symptoms

Find out about the main symptoms of coronavirus and what to do if you have them.

Self-isolation and treatment if you have symptoms

Advice about staying at home (self-isolation) and treatment for you and anyone you live with.

Testing and tracing

Information about testing for coronavirus and what to do if you’re contacted by the NHS Test and Trace service.

People at higher risk

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services.

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PATIENT NOTICE CHANGES TO PROTECT STAFF AND PATIENTS

PATIENT NOTICE FOR SUNFLOWER MEDICAL CENTRE

CHANGES TO PROTECT STAFF AND PATIENTS

Our Reception staffs are handling TELEPHONE CALLS ONLY. Please be patient with them during this difficult time.

PLEASE CALL ON 0208 795 7979 OR 0208 795 7975

WHAT YOU NEED WHAT TO DO
I need medical advice and want to book an appointment to see the doctor. Please try to use NHS Online tool to get general advice

www.111.nhs.uk

If you cannot do the above or are advised to see a GP –Please CALL thr surgery on the above numbers.

DO NOT COME IN

A doctor will call you back and advise you what to do

I want to request my repeat prescription Do this ONLINE through patient access or email the practice at BRECCG.E84626@nhs.net

 

Only for those who do not have access to the above, should STAY AT HOME and CALL and the practice on this occasions will take telephone requests.

I want to register with the Practice STAY AT HOME and download our registration form at www.sunflowermedicalcentre.co.uk

Email the registration form with proof of ID/Proof of address copies to

BRECCG.E84626@nhs.net

A member of staff will then contact you.

I need to see the Nurse or Healthcare assistant for bloods or vaccines or dressings STAY AT HOME  and CALL us. You will only be given an appointment if you do not have symptoms of cough, fever or recent travel to a high risk area.
I need to collect a sick certificate or letter or Prescription STAY AT HOME the Sick Note/Letter will be posted to your home address or emailed to you.

The prescription where possible will be sent to your nominated chemist.

If you do not have a nominated chemist the prescription will be sent to a local pharmacy near your home and you will be notified via SMS

I am here for a GP/Nurse/HCA appointment I booked before but have NOT spoken to any Dr/Staff prior to the appointment. STAY AT HOME and wait for the:

Doctor to CALL you about your GP Appointment

Staff will CALL you about your Nurse/HCA Appointment 

I am here for a GP/Nurse/HCA appointment (After I have received a call from a member of staff) Please CALL the reception number who will arrive you and please wait in the waiting area.

(If you have a cough, fever or have traveled to a high risk area STAY AT HOME FOR 7 DAYS IF YOU FEEL WORSE RING NHS 111)

 

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*CORONAVIRUS – IMPORTANT INFORMATION FOR PATIENTS*

Coronavirus (COVID 19)

If anyone (including children) develop a new fever or cough they should self isolate for 7 days. E.G. not leave the house .

Please see https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance for more information

Anyone who has had contact with a known case of coronovirus or has travelled to a category 1 country (China, Iran, South Korea – Daegu or Cheongdo, Italy) should self isolate for 14 days. Even if no symptoms arise.

Your GP cannot test for COVID 19.

The Practice has been instructed by NHSE to cancel all routine face to face appointments, all appointments are to be switched to telephone/video consultations and only patients that really need to be seen after being assessed on the phone by a clinician will be.

The Practices will continue to have processes to ensure childhood immunisation and other essential care continues.

If you are seen at the surgery your clinician may need to wear gloves, gown and mask so do not be alarmed.

HOW CAN YOU HELP KEEP GP PRACTICES OPEN?

1. Do not attend the practice if you have a fever or cough or have been in contact with someone with COVID 19 or travelled to a high risk country even if you had a prior appointment booked for another reason.

2. If you are told to come to the surgery for an assessment listen carefully to instructions. You may be asked to wait in your car until the clinician calls you in/ to wait in a different area. This is to protect you and other patients.

3. DO NOT ATTEND THE SURGERY  for any reason unless you have been advised to.

4. Register for the NHS app or Use the Online Access to be able to book telephone consultations over the phone, request prescriptions and look at test results.

5. Do not call the GP surgery unless you need to. Surgery phone lines are facing high demand. Please use the online 111 tools to try to self manage first.

6. Register for electronic prescribing and inform your pharmacy that you wish to nominate them. You can then request prescriptions online or via your pharmacy and they are issued electronically to your chemist avoiding your need to visit the surgery.

The practice needs your help to ensure that they can protect patients and staff and to stay open at this difficult time.

Please remember that if you are unwell for other reasons eg chest pain / found a breast lump / other significant illnesses you should still ask for help!

This may be a worrying time and some may find they are struggling with their mental health. @WHO have put together some helpful wellbeing tips for individuals, communities, health workers and parents, you can find these here https://www.who.int/docs/default-source/coronaviruse/mental-health-considerations.pdf

Please look out for your vulnerable neighbours, family and friends. If you know you have a housebound neighbour, check they have enough food.

For most COVID 19 will be a mild illness. The purpose of trying to reduce the rate that people catch it by isolating those affected is to try to keep the NHS running to be able to care for those who are very sick.

USE OF HOSPITALS

1. DO NOT attend the Emergency Department unless it is an emergency. They are struggling with workload before COVID 19! But conversely if you have chest pain that persists or symptoms of a stroke (FAST) DO NOT DELAY . Call 999.

2. Please do not attend hospitals for visits or appointments or attend care homes if you have symptoms of a fever /cough OR have been in contact with someone with COVID 19 in the last 14days OR travelled in the last 14days

Please check https://www.nhs.uk/conditions/coronavirus-covid-19/ for up to date information.

For Daily updates on the CONVID 19 please check https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public 

For Travel advice please visit https://www.gov.uk/guidance/travel-advice-novel-coronavirus

And keep washing your hands 👊🏼

Hand Washing Techniques

Stay healthy and stay safe

 

The Sunflower Medical Centre Team

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HALF DAY WEDNESDAY CHANGES

**IMPORTANT NOTICE**

The practice will no longer be Closed on Wednesdays. 

The new Reception Hours will be

Monday 8.30am – 6.30pm

Tuesday 8.30am – 6.30pm

Wednesday 8.30am – 6.30pm

Thursday 8.30am – 6.30pm

Friday 8.30am – 6.30pm

We hope this change will benefit our practice and our patients.

Kind Regards

The Sunflower Medical Centre

 

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** NEW PRESCRIPTION ORDERING PROCESS**

**IMPORTANT CHANGES TO REPEAT PRESCRIPTION ORDERING**

Do you have a repeat prescription?

If so please read the below information about important changes to the ordering process.
Some of our patients manage their own repeat prescriptions by placing their requests with the GP practice or by ordering them online. However, other patients use a pharmacy service to place their repeat prescription order on their behalf.
If you currently use a pharmacy service to order your repeat prescriptions, this is now changing.

What is changing?
From Monday 1st February 2019 we will no longer accept repeat prescription requests from your pharmacy.

You (or your carer/nominated family member/friend) will have to order your repeat prescription from the practice.

How do I order my prescription from my GP practice?
Your prescription will need to be ordered using one of the following options:

  1. Drop off or post to us the tick slip – this is the right-hand side of your prescription selecting only the items you need. If you don’t have your order slip please put your request in writing. Please write your full name, date of birth and list the medications you require (including name of the medication and strength).
  2. Ordering online –It is VERY CONVENIENT and we at the practice will help you to set this up. You also get the added bonus of then being able to book your GP appointments online!
  1. Telephone Requests will only be taken for patients who are housebound and cannot attend the surgery.

What is not changing?
• If you already order repeat prescriptions directly from your GP Practice this change will not affect you.
• Pharmacies can continue to collect prescriptions from GP practices.
• Pharmacies can still receive prescriptions electronically.
• Pharmacies can still deliver medications and other items to you.

Why is this change happening?
• We are working with NHS Brent Clinical Commissioning Group (CCG) and other Brent GP practices to monitor and control medicines more closely. Evidence tells us that when patients order their own prescriptions this is safer for the patient and reduces waste.
• It is safer because you know best of what medications your require and when any changes have been made to your repeat prescriptions better than the pharmacists.
• Under the old system, some patients reported that they began to build up a large stock of unused medication. A lot of this medication could not be stored safely or be used within ‘use by’ date which is a safety concern
• Unused medicines or ‘medicines waste’ is estimated to cost the NHS millions of pounds every year. This money can be used to fund other health care services in Brent.
• For more information on the why the change is happening please visit  https://www.healthiernorthwestlondon.nhs.uk/sites/nhsnwlondon/files/documents/repeat_prescriptions_a5_leaflet.pdf

What can I do to help reduce medicines waste?
Before you order your repeat prescriptions:
• Check how many days of medication you have left before ordering
• Allow enough time when ordering your repeat prescription for those items that you need. You should order when you have 7-10 days of medicines left so that your prescription is ready to collect at the practice or at your nominated Pharmacy. Please note it takes 48 hours to turn a prescription around in the GP surgery from ordering to it being ready to be collected.
• Remember to only order the items you need

 

 

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**IMPORTANT CHANGES IN GDPR**

What is changing?

In line with the change in data protection act 1998 on May 25th 2018 the practice will now be implementing the following changes:

The Practice can no longer without WRITTEN CONSENT allow access to a patients records to their family members this includes:

  • booking appointments
  • picking up or ordering prescriptions
  • Managing their online access.
  • Access to Patient Information (Results hospital letters etc.)

Anyone over 16 must complete the consent forms to allow family members to be given access.

The practice send out SMS appointment reminders and Health campaigns, if you wish to continue receiving the text messages please complete the SMS consent form and hand it to reception.

Medical Access Requests

Patients can now request their medical records free of charge.

(BUT IF YOU REPEATEDLY ASK FOR THE SAME RECORDS THEN IT WILL BE CHARGABLE)

Medical records request must still be kept in writing.

Any medical records requested must be processed within 30 (working) days

THE PRACTICE STILL HAS THE RIGHT TO REFUSE OR CHARGE ACCESS TO MEDICAL RECORDS IF THE REQUEST IS MANIFESTLY UNFOUNDED OR EXCESSIVE FOR THE ADMINISTRATIVE COSTS OF COMPLYING WITH THE REQUEST.

 

Care Data

Please be aware that from 1st March 2014 GP Practices across England has been required to supply patients personal and confidential medical information, on a regular and continuous basis, to the Health and Social Care Information Centre (HSCIC).

 

Where previously you would have to contact the GP surgery should you wish to object for the data sharing. As of 11TH October 2018 this has now changed and now you must go to the ‘Your Data Matter’ website (www.nhs.uk/your-nhs-data-matters) where you can find out more about data sharing and opting out.

 

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